Refund policy

At xowenk.us, we stand behind every product we ship. If your purchase doesn't meet your expectations, our streamlined return process ensures a stress-free resolution for our customers in the United States and Canada.

01. Our 30-Day Evaluation Period

We offer a comprehensive 30-day return window starting from the day your package is delivered.

Eligible Returns: We accept returns for any reason—including damaged items, defective products, or a simple change of mind.
Condition Standards: To qualify for a full refund, items must be in their original, unused condition with all protective films, tags, and original packaging intact.

02. The "No-Cost" Return Guarantee

We believe you shouldn't have to pay to return an item that isn't right for you.

Prepaid Shipping Labels: Every original shipment includes a prepaid return shipping label inside the box.
Zero Fees: Returning your item is completely free. We do not charge for return shipping, and there are no restocking fees applied to your refund.

03. Step-by-Step Return Instructions

Pack: Securely place the item back into its original shipping box or mailer.
Affix: Attach the prepaid return label (found in your original package) to the outside of the box.
Dispatch: Drop the package off at any authorized mail carrier location or local post office.
Notify: Once sent, feel free to send a quick heads-up to support@xowenk.us for even faster processing.

04. International Logistics Hub (Manual Returns)

If you have misplaced your prepaid label or require manual shipping assistance, please contact us before sending your package. All authorized returns should be directed to our global fulfillment center:

Recipient: xowenk.us Returns Department

Tel: +86 15306782787

Email: support@xowenk.us

Address:

1060 Locust Street
Charleston South Carolina 29407 United States

05. Rapid Refund Processing

Speed: Your refund will be initiated within 7 business days of our warehouse receiving and inspecting the returned item.
Method: Funds are automatically credited back to your original payment method (Credit Card, PayPal, etc.).

06. Priority Exchanges

If you would prefer a different color, size, or model, please follow the return steps above and specify your exchange preference via email. We will ship your replacement item as soon as your return is scanned by the carrier.